More Headaches From Lowes

I have been having a lot of problems with Lowes and I am seriously thinking of not shopping there anymore. Since we started remodeling back in April, I have made countless trips to this store for paint, doors, hardware, blinds and etc. They already have messed up twice on my paint and my tile. The latest incident was with the blinds I ordered. The first time I tried to order my blinds, they couldn't find my blinds on the computer so they told me they couldn't order them. That should have been my clue to high tail it out of there. Later they called me at home and said they got someone who was able to make the program work but I had to come back in, I couldn't do it over the phone since it was a custom order.

I made the 30 mile trip back to town and ordered the blinds. I question them on the French door blinds because I had read that extra inches had to be added on them. I asked if I should add them to the measurement of the door windows. Lowe's said no, the manufacturer would automatically add them. I also asked this question the first time that I tried to order and was told the same answer.

I waited 2 weeks and my blinds finally showed up. I decided to take them out of the box and put them up to the windows to make sure they fit. Two of them did, the two French door blinds did not. They were too narrow and they fit exactly the length I had given them. I had to haul myself back to Lowes and they had to call in a manager because I had signed a paper saying that these measurements were exact. I was afraid it was going to be my word against theirs. As it turned out, the girl who took my order put down the blinds as inside mounts even though I specifically told her these were to be mounted on the door not inside the windows. Lowes agreed to replace the blinds but they told me that I should have known to add the extra inches. They said the manufacturer doesn't do that on outside mounts. I told them it was their people that gave me that info but they seemed to think that should not have mattered.

Anyway, I ordered the blinds with the added inches but for future purchases, I think I will try Home Depot. It's across town but it may be worth the hassle of going over there.