Zappos- The Best in Customer Service

My dad used to say, you shouldn't have to tip extra in a restaurant because someone gives you exceptional service, that should be the standard for all businesses. Unfortunately, it's not. More often we, the customer are given the short end of the stick. We usually have to hunt out help because not enough people are available to wait on us. If we have a question, many times the help cannot answer it or they give us the wrong advice resulting in the wrong product being purchased. I have experienced this at least twice in the last few months.

Watching Oprah,60 minutes, and recently, Celebrity Apprentice, I heard about a company that prides itself on superior customer service. They sell many different items from clothing, electronics to housewares. They sell many different brands but their customer service is their brand!

The CEO makes sure each employee goes through comprehensive training where they have to spend time in all areas of the company including the warehouses where Zappos products are so they will know how the company works and be better equipped to help and answer questions that the customer might have. The CEO also offers money, like a couple thousand to trainees to leave the company if they felt that they did not have that commitment to Zappos.

After hearing all of this, I felt compelled to buy from them and I was not disappointed. I bought my son an Xbox 360 for Christmas and I was very pleased with the price and free shipping. Also Zappos offered free shipping to return it within a year, if I was not satisfied with the product. I have never heard of such a policy!

Anyway, I am getting ready to climb Mt.Adams and I was looking for a pair of hiking shoes. I think I know where I am going to get them.